DirectTV pulls a bait and switch

Dear Chris,

Thank you for subscribing to NFL SUNDAY TICKET™ from DIRECTV. We hope you're enjoying the season so far and are taking advantage of the great features that come with your DIRECTV service.

We want to remind you that if you want to watch all the NFL SUNDAY TICKET™ channels in HD, and watch games live on your mobile phone and your computer, you will need to also order SuperFan® —a separate premium service from DIRECTV.

DIRECTV is committed to providing you the best quality entertainment experience, including the ultimate sports coverage.

Sincerely,

DIRECTV Customer Service Team

P.S. Not only does SuperFan® allow you to watch your games in HD, it also lets you watch up to 8 games on 1 screen, catch all the plays inside the 20, see entire game recaps in 30 minutes, get scores and highlights on your mobile phone, and more!

WAIT! What? You mean it wasn't technical difficulties preventing me from watching the Packers in HD last weekend? You want another $100.00 of my hard earned money to give me something you should already be providing?

I don't care about game recaps, I have a DVR, YOU *censored*ING KNOW THAT I PAY FOR A DVR DAMNIT. I don't need to watch 'up to 8 games on 1 screen'. I want to watch the Dolphins and the Packers and all those other teams can lose and fall of the planet, but I Pay for HD service and I pay for the NFL Sunday Ticket.

Oh, side-rant. Sunday Ticket only covers Sunday games. Spectacular little detail left out of your grandiose marketing campaigns.

For the simple-minded DirectTV drone that stumbles on this I'll spell out what I want in a very simple sentence:

When I pay for both HD Service and NFL Sunday Ticket, I expect to see ALL the games in HD including Thursday, Friday, Saturday, and Sunday games. Like your advertising implies.